Apprentice Administration Assistant

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  • Serlby Park Academy
    Visit Serlby Park Academy
  • Required for March 2022
    Application Closes: 31/01/2022 12:00
    Interview Date: To be confirmed
    Job Length: Temporary for 18 months or until the completion of the apprenticeship.
  • Weeks of work: 38
    Days of work: 5
    Hours of work: 30
  • Post: Apprentice Administration Assistant
    Responsible to: Principal
About Delta Academies Trust

Purpose of the job:

Serlby Park Academy are looking to appoint an Apprentice Administration Assistant to join our academy in March 2022.  You will work under supervision and direction, provide routine clerical, administrative support and receptionist support to the Academy. 

We want to attract the best apprentices to work in Delta Academies Trust, as such we pay above the national apprenticeship pay rates for all apprentices. You don’t have to wait for a year to be paid your age related national minimum wage, we pay this from your first day with us.

This is £5 hourly aged 18 and under / £6.56 hourly ages 18 - 20 / £8.36 ages 21 - 22 / £8.91 ages 23 and over. These rates are due to rise in April 2022. 

The academy is a 3-16 all through school situated in a small village with a real community feel. We feel passionate about providing our young people with the best experiences, the best outcomes and the best opportunities. We place our learners’ individual needs at the heart of what we do and pride ourselves in our adaptability and willingness to engage fully with our students, their parents and the communities they live in.

You will be joining an ambitious, committed and hardworking team who are relentless in their drive to make a genuine difference to and lasting impact on our young people, staff, families and the wider community. We value kindness and seek to create an academy where staff feel supported and students feel safe. 

If you feel you would be the right fit for this role then we would very much like to hear from you.

We are very proud of our academy and visits would be warmly welcomed by appointment. Please contact the academy on 01302 742535 if you would like to arrange a visit.


Duties & responsibilities:

  • Under supervision undertake reception duties, being the first point of contact for visitors, parents and pupils, answering routine telephone and face to face enquiries and the signing in and out of visitors.
  • Under supervision complete registers for pupils and provide reports for pupil attendance.
  • Under supervision complete register for school dinners.
  • Under supervision collect dinner, club and trip money.
  • Under supervision provide routine clerical support e.g. photocopying, filing, faxing, emailing, and completing routine forms.
  • Under supervision deal with deliveries to the academy including checking against the goods received note and reporting discrepancies.
  • Under supervision ensure that everyone is dealt with in a courteous, professional, calm and friendly manner.
  • Under supervision provide an excellent customer service to parents, pupils, colleagues and visitors to the Academy.
  • Under supervision assist in the organisation of afterschool clubs/activities.
  • Under supervision support team members, sharing learning and best practice in order to contribute to overall team effectiveness.
  • Under supervision assist with pupil’s first aid and welfare duties, looking after sick pupils, liaising with parents/staff as required.
  • Under supervision assist with arrangements for visits by the Academy nurse, photographer, etc.
  • Under supervision provide general support for the Office Manager including finance duties.
  • Under supervision provide clerical support if needed to Admin Assistant, teaching staff and the Pastoral Manager.
  • Under supervision maintain manual and computerised records/management information system
  • Under supervision undertake typing, word processing and other IT based tasks.
  • Under supervision sort and distribute post.
  • Under supervision report inappropriate pupil behaviour and convey serious incidents to the Office Manager/Principal as appropriate.
  • To be aware of and comply with policies and procedures relating to child protection, inclusion, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
  • To participate in training and other learning activities and performance development as required.
  • To ensure strict confidentiality in all areas of work.
  • To work and process personal and sensitive information in accordance with Data Protection Act 2018 including the General Data Protection Regulations (GDPR) 2018.
  • To ensure work is conducted in a way that protects the safety and security of information (e.g. strong passwords, reporting breaches, securing paper records, securely disposing of records).
  • To understand and comply with the statutory guidance regarding safeguarding of children, ensuring the safeguarding and promotion of children’s welfare at all times, reporting any concerns to the Designated Safeguarding Officer immediately.
  • To comply with the Trust and academy’s policies and procedures at all times.

To undertake other reasonable duties with guidance and supervision, as requested, in accordance with the changing needs of the organisation.


Personal Contacts

External:              Contractors, suppliers, parents, external agency professionals, other Trust staff.

Internal:               Students, staff, AAB members, parents and visitors to the academy.


This job description may be subject to change, following consultation between the post holder and the Academy.

The Trust is committed to safeguarding the welfare of its students and the successful applicant will be subject to an enhanced Disclosure and Barring Service certificate and checks of the relevant barred list / prohibition lists.

Experience and Knowledge

Key: A = Application, I = Interview And Assessment, R = Reference, C = Certificate


  • GCSE Grade C in English and Maths, or equivalent (A/I/C)
  • Knowledge of a range of standard computer packages e.g. Microsoft Office, Outlook email (A/I)
  • Able to communicate clearly face to face, by telephone and in writing with a wide range of people in a friendly and professional manner. (A/I/R)
  • Able to relate well to children and adults (A/I)
  • Able to work sensitively with confidential information (A/I/R)
  • Able to work with a high level of accuracy (A/I/R)
  • Commitment to self and team development (A/I)
  • Able to maintain a safe, calm and happy ethos (A/I)
  • A commitment to abide by and promote the Academy‚Äôs Equal Opportunities, Health and Safety and Child Protection Policies (A/I)
  • A professional responsibility to promote and safeguard the welfare of children and young people (A/I)
  • The post holder will require an enhanced DBS (C)


  • RSA Level 2 word processing, or equivalent (A/I/C)
  • Work experience with regard to reception/office work/working with the general public. (A/I)
  • Familiarity with relevant school procedures, policies and guidelines (A/I)