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  • The Laurel Academy
    Visit The Laurel Academy
  • Required for July 2019
    Application Closes: 31/05/2019
    Interview Date: TBC
    Job Length: Permanent
  • Post Is Part Time
    Weeks of work: 39
    Days of work: 5
    Hours of work: 20
  • Post: Receptionist
    Salary: B 3 - £18,065.00 to B 3 - £18,065.00 Pro-rata
    Responsible to: Principals PA
About Delta Academies Trust

Purpose of the job:

To be the first point of contact for parents and visitors, by telephone and in person, ensuring information flows are accurate and effective. To deal with incoming and outgoing post as well as assisting with other general office duties.


  • To provide a welcoming environment for parents, visitors and students to the academy and assist them in locating other staff or areas of the building
  • To maintain an accurate signing in record and issue security badges for all visitors to the academy
  • To provide information to visitors either verbally or paper based
  • To operate the academy’s telephone system in a manner which is at all times, welcoming, efficient, effective and accurately informed
  • To keep abreast of developments within the academy to ensure accurate information is given out at all times
  • To ensure that letters, telephone messages, emails and faxes received at reception are forwarded to staff by the most efficient method
  • To operate internal communication systems efficiently and effectively
  • To process incoming and outgoing mail, liaising with Royal Mail, or other mail distributors, to ensure continuity of service
  • To organise the freighting of parcels/packages and complete appropriate documentation
  • To ensure postal supplies are maintained and ordered as necessary
  • To ensure the franking machine is in credit at all times
  • To monitor levels of stationary supplies and order stock as required
  • To check the accuracy of supplies when it is delivered
  • To maintain a database of enquirers and send out information about the academy
  • To undertake word processing, photocopying, fax and filing duties as requested by the Office Manager
  • To ensure that the photocopier and fax are maintained, ready for use e.g. loaded with paper on a regular basis
  • To report photocopier and fax machine faults and monitoring progress to ensure that they are back in working order as quickly as possible
  • To update and issue the internal telephone list as required
  • To keep the pigeon hole system up to date, inserting new ones for new staff and clearing down leavers
  • To organise and maintain the working area of reception
  • To be responsible for ensuring the foyer is welcoming, organised and up to date with current brochures and notices
  • To assist with arrangements for transportation of students to and from the academy
  • To assist with student first aid and welfare duties
  • To work flexibly, including contributing to the academy’s projects of a general nature and providing cover for other office staff
  • To participate in staff appraisals and training programmes as required
  • To carry out duties at all times with due regard to Equal Opportunities, Health and Safety and other academy and Trust policies


To undertake other reasonable duties (with competence and experience) as requested, in accordance with the changing needs of the organisation.


Personal Contacts

External:              Contractors, suppliers, parents, external agency professionals, other Trust staff

Internal:               Students, staff, EAB members, parents and visitors to the academy

This job description may be subject to change, following consultation between the post holder and the Academy.

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e.g. This job description may be subject to change, following consultation between the post holder and the Academy

Experience and Knowledge

Key: A = Application, I = Interview And Assessment, R = Reference, C = Certificate


  • Relevant work experience or vocational training with regard to reception/office work (A/I)
  • A good standard of written and oral language skills (A/I)
  • Working in a school or office environment (A/I)
  • Familiarity with relevant school procedures, policies and guidelines (A/I)
  • Knowledge of a range of standard computer packages e.g. Microsoft Office, Outlook email (A/I)
  • Ability to relate well to children and adults (A/I)
  • Ability to work constructively as part of a team (A/I/R)
  • Able to work with a good level of accuracy (A/I/R)
  • Able to work to deadlines (A/I/R)
  • Commitment to self and team development (A/I)
  • A good sense of humour (A/I)
  • Able to maintain a safe, calm and happy ethos (A/I)
  • A commitment to abide by and promote the Academy’s Equal Opportunities, Health and Safety and Child Protection Policies (A/I)
  • A professional responsibility to promote and safeguard the welfare of children and young people (A/I)
  • The post holder will require an enhanced DBS (C)